Project Overview
An AI-powered chatbot designed to enhance customer support and boost sales for e-commerce businesses. The chatbot automates order tracking, product recommendations, and customer queries, reducing response time and improving user experience.
Business Problem:
- High volume of repetitive customer inquiries
- Low conversion rates due to lack of personalized recommendations
- Delayed response times leading to customer frustration
Our Solution:
- Developed an AI chatbot using ChatbotBuilder.ai with NLP capabilities
- Integrated with WhatsApp, Messenger, and Shopify for seamless order tracking
- Implemented AI-powered recommendations to increase sales
- Automated FAQs and support queries to reduce human agent workload
- Stripe or Paypal integration to complete the payment within Chatbot
Key Features & Results
Automated Order Tracking – Customers can check their order status in real-time Smart Product Recommendations – AI suggests products based on enquiry 24/7 Customer Support – Instant answers to FAQs and inquiries WhatsApp & Messenger Integration – Engage customers on their preferred platform Live Agent Handoff – Escalate complex queries to human agents smoothly
Tools Used: ChatbotBuilder.ai, Openai, Shopify, WooCommerce, Stripe or Paypal
Can be integrate with Instagram, Facebook Messenger, Whatsapp etc
Impact:
Reduction in response time
Increase in customer engagement
Boost in e-commerce conversions
Project Video Link: